![]() Or go through analysis paralysis and go radio silent! They may overthink things, worrying about saying the wrong thing. For non-native English speakers where English is a second language, writing a letter or email in English can be stressful and intimidating. WeChat is always on mind since their social circle of family, friends, and acquaintances are all there.Įven during holidays such as Chinese New Year, when suppliers are away from their desks, they will still be checking WeChat without fail so you can still reach them if needed.Īnother benefit to WeChat is that the tone is more CASUAL than email or telephone. Obviously this doesn’t mean that they will solve the problem right away but at least the information is communicated and in their hands.Īnd it’s a lot easier to follow up over WeChat than over email because many Chinese people live and breathe WeChat. Within seconds they can see it and reply you. ![]() Often times if a problem arises with a product, I quickly snap pictures with my phone and sent it to my supplier. It’s super easy to use once you get it setup.īesides chatting, you can also send pictures and videos to your suppliers. Unlike most Chinese websites and apps, WeChat has a simple and clean interface. Secondly, I love how easy and convenient it is to use WeChat. This is one of the main cultural differences between China and the West that you can get to work in your favor. So you will get much quicker replies because your suppliers phone will buzz and it’s socially acceptable in China to check their phone during a meal and even in the middle of a conversation. This is because in China everyone has their smartphone within arms reach. My favorite thing about WeChat is its speed.Ĭommunications are done much FASTER on WeChat than over the phone or email. So given the above, this means your Chinese supplier definitely is on WeChat and most likely is using it 24/7. ![]() Many other apps are linked within WeChat so you can hail a taxi, pay your phone bill, and even get lunch delivered to you… all within the WeChat ecosystem. Yup even grandma and grandpa are on WeChat eagerly looking to video call their favorite grandchild. This includes adults, students, kids, and seniors. If we look at the 1 billion active weChat accounts as of 2019, virtually EVERYONE I know and meet in China has a WeChat account. Build Guanxi with my suppliers by building relationships with them away from “work”.Make free VIDEO calls to show them problems or modifications I have with my product.Make free phone calls to my suppliers in China.Monitor order production progress at the factory.Chat with suppliers to get quick answers to my simple questions.You can use it to contact your friends in China and perhaps more importantly your Chinese suppliers! Here’s a glimpse what I use WeChat for when contacting suppliers: WeChat is like a combination of Facebook, Messenger, Whatsapp, Apple Pay, and Uber wrapped in one. So to say that it is widely used is an understatement. That number is 3 times the US population. It has over 1 BILLION active user accounts. WeChat is an app developed by Tencent and it is the #1 app in China. I’ve created a quick guide to using WeChat to communicate with Chinese suppliers even if you’ve never been to China and cannot speak Chinese. Did you know that one of the best tricks of the trade when contacting Chinese suppliers is to use an app called WeChat?
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